Effective date: October 15, 2026
Because most Bujji Bakehouse products are fresh and perishable, the following policy applies.
1. Regular Food & Beverage Orders
Food and beverage purchases are generally final once preparation has begun. If you need to cancel, contact us as soon as possible. An order that has not entered preparation may be eligible for cancellation and refund. Once preparation has begun, cancellation or refund may not be available.
2. Incorrect, Missing or Quality-Issue Items
If Bujji Bakehouse made an error, an item is missing, or there is a legitimate quality issue, contact us within 24 hours of receiving the order. Include your name, order information, a description, and photographs when reasonably helpful. After review, we may provide an appropriate remedy such as a remake, replacement, store credit, partial refund, or refund. Reporting a problem does not automatically entitle an order to a full refund. Nothing here limits rights provided by law.
3. Change of Mind and Taste Preferences
Because products are perishable and often made to order, we generally do not provide refunds because a customer changes their mind, no longer needs an order, ordered the wrong item, or does not prefer the taste of a properly prepared product.
4. Pickup Orders
Customers are responsible for verifying the pickup date, time, location, quantities, flavors, sizes, and customizations. If running late, contact us promptly. We will make reasonable efforts to accommodate late pickup but cannot guarantee product quality or availability outside the scheduled period.
5. Missed Pickups
Prepared orders that are not picked up are non-refundable. Because products are perishable, we cannot guarantee how long an order can be held. We may discard an unclaimed order when reasonably necessary for food safety, quality, or operations.
6. Preorders & Limited Drops
Unless different terms are disclosed before purchase, preorders may be cancelled for a full refund until 48 hours before scheduled pickup. Within 48 hours, preorder sales are final and non-refundable. Large or custom preorders may instead be subject to Catering Terms or separately disclosed terms.
7. Customer Ordering Errors
Contact us immediately if you notice an ordering error. We will try to help when reasonably possible, but changes cannot be guaranteed after preparation begins.
8. Allergies and Dietary Restrictions
9. Suspected Fraud or Abuse
Consistent with applicable law, we may decline refund or replacement requests that we reasonably determine are fraudulent, materially misleading, duplicative, or abusive. This does not affect legitimate consumer rights or valid claims.
10. Catering
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